\n\t\t\t\t\n\t\t\t\t\tCorporate Responsibility\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\tWhen it comes to sustainability and corporate responsibility...\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t![\"architecture-construction-safety-first-career-PASWK69(1)\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/10\/architecture-construction-safety-first-career-PASWK691-400x550.jpg\" "\\"architecture-construction-safety-first-career-PASWK69(1)\\"")
\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/3″]\n\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tOur Leadership & Our People\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\tGet to know the men & women who blaze new trails for us every day...\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t![\"senior-businessman-checking-time-on-his-PGPN5MF(1)\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/09\/senior-businessman-checking-time-on-his-PGPN5MF1-400x550.jpg\" "\\"senior-businessman-checking-time-on-his-PGPN5MF(1)\\"")
\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/3″]\n\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tOur Mission & Values\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\tOur mission is to help our clients make distinctive, lasting, and...\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t![\"hipster-manager-with-smart-phone-london-city-hall-PBBAF8T\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/09\/hipster-manager-with-smart-phone-london-city-hall-PBBAF8T-400x550.jpg\" "\\"hipster-manager-with-smart-phone-london-city-hall-PBBAF8T\\"")
\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725878325{padding-top: 80px !important;padding-bottom: 50px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/12\/bg-main.svg?id=1098) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”shadow”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”Explore Industries GLB Serves” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_empty_space height=”40px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]Our industry professionals are able to deliver better ideas and solutions embedded with a deep understanding of each client\u2019s business and industry. We build lasting relationships with clients, focusing on understanding the client’s perspective, and their needs.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]The industry focus of our experts allows us to offer comprehensive solutions for clients seeking opportunities and to avoid threats emanating from the industrial factors. Our expertise & support empowers our clients to react quickly to dynamic industry conditions & capitalize on emerging trends that affect their business.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”]![\"004-social\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/11\/004-social.svg\")
<\/span><\/div>\nLife Sciences and Healthcare<\/a><\/h5>\n<\/div><\/li>
![\"002-pie-chart\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/11\/002-pie-chart.svg\")
<\/span><\/div>\nBanking and Financial<\/a><\/h5>\n<\/div><\/li>
![\"005-shopping-bag\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/11\/005-shopping-bag.svg\")
<\/span><\/div>\nRetail and Distribution<\/a><\/h5>\n<\/div><\/li>
![\"cloud-computing\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/11\/cloud-computing.svg\")
<\/span><\/div>\nMedia and Entertainment<\/a><\/h5>\n<\/div><\/li>
![\"003-office-block\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/11\/003-office-block.svg\")
<\/span><\/div>\nTravel and Hospitality<\/a><\/h5>\n<\/div><\/li>
![\"001-computer\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/11\/001-computer.svg\")
<\/span><\/div>\nSoftware and Technology<\/a><\/h5>\n<\/div><\/li><\/ul>[\/vc_column][\/vc_row][vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511493722531{padding-top: 150px !important;padding-bottom: 230px !important;background-image: url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg-h4-5.jpg?id=942) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore Our Services.” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs spacing=”” active_section=”2″ css=”.vc_custom_1513585718867{margin-top: -86px !important;}”][vc_tta_section title=”Digital Transformation Services” tab_id=”1511404881260-6bdbf5ed-7a33″][vc_row_inner content_placement=”middle” gap=”15″][vc_column_inner width=”1\/2″][vc_single_image image=”474″ img_size=”800×480″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
The winners of tomorrow’s digital age are transforming today. Learn how we are enabling transformation for our clients.<\/h3>\n
Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. GLB can help.<\/p>\n
We enable organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Customer Engagement Services” tab_id=”1511404881187-4ac2d406-d235″][vc_row_inner gap=”15″][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
Creating a better customer experience wherever and whenever.<\/h3>\n
From increasing customer acquisition rates to increasing sales, we focus on the total customer experience to ensure that it remains a competitive advantage for your company.[\/vc_column_text][vc_empty_space height=”10px”]
- <\/i><\/span><\/div>Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.<\/div><\/li>
- <\/i><\/span><\/div>Migrate from a voice-centric model to omnichannel and web-based systems. Re-channel agent knowledge and skills to address expansion and better service. Help everyone break away from constantly\u2014and sometimes slowly\u2014resolving the same problems for customer after customer.<\/div><\/li>
- <\/i><\/span><\/div>Make it fast and easy for customers to collaborate with live agents when needed\u2014and to escalate emergencies without delay.<\/div><\/li>
- <\/i><\/span><\/div>Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.<\/div><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”95″ img_size=”800×440″][vc_empty_space height=”30px”][vc_single_image image=”93″ img_size=”800×440″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Business Process Services” tab_id=”1511404971817-1cb339aa-8371″][vc_row_inner gap=”15″][vc_column_inner][vc_single_image image=”183″ img_size=”1280×400″][vc_empty_space height=”50px”]
- <\/i><\/span><\/div>\n
Process Maturity Assessment<\/h3>\n
We assess an organisation\u2019s processes to measure their maturity level in terms of process capability and performance. We then identify potential gaps that need to be resolved as well as \u201cQuick Wins\u201d.<\/div><\/li>
- <\/i><\/span><\/div>\n
Process Improvement and Governance<\/h3>\n
We redesign our customer’s processes to create value-based improvements. This is followed by quantifying the subsequent business value generated by these improvements and prioritising the implementation stages. Global.Co also helps to sustain improvements through the introduction of process governance in terms of the organisation’s guiding principles, reviews, and performance monitoring mechanisms.<\/div><\/li>
- <\/i><\/span><\/div>\n
Process and ICT Alignment<\/h3>\n
We review the organisation’s current processes and identify new processes that are better aligned with its business objectives. After this is established, we outline functional requirements for system implementation, recommend the most appropriate solution, and develop a comprehensive business transition plan.<\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][vc_empty_space height=”60px”][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511749979546{padding-top: 100px !important;padding-bottom: 50px !important;background: #273272 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg_about2.png?id=944) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”From Our Blog” font_container=”tag:h6|text_align:center|color:%238d8ea3″ use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fnews-blog%2F|||”][vc_empty_space height=”10px”][vc_custom_heading text=”How Big Box Retailers Can Create a World-Class Experience in Retail ” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fhow-big-box-retailers-can-create-a-world-class-experience-in-retail%2F|||”][vc_empty_space height=”30px”][vc_zigzag color=”custom” el_width=”10″ custom_color=”#c6d3e3″][vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725171407{padding-top: 80px !important;padding-bottom: 180px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/09\/bg-about_03.png?id=434) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore of Our Work” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fcase-studies%2F|||”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n
View Case Study to see how our technical expertise applies across markets and service lines.<\/span><\/p>\n[\/vc_column_text][vc_empty_space height=”50px”]\t\n\t
\n\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant<\/span>\n\t\t\t\t\t\t\t\t\t![\"architecture-construction-safety-first-career-PASWK69(1)\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/10\/architecture-construction-safety-first-career-PASWK691-1000x600.jpg\" "\\"architecture-construction-safety-first-career-PASWK69(1)\\"")
\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\tAutomotive & Manufacturing<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tA Homeland Security Agency<\/span>\n\t\t\t\t\t\t\t\t\t![\"ds\"](\"https:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/2017\/10\/omair-khan-249502-1000x600.jpg\" "\\"omair-khan-249502\\"")
\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tA Homeland Security Agency\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/3″]\n\n\n\t\t\t\t\n\t\t\t\t\tOur Leadership & Our People\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\tGet to know the men & women who blaze new trails for us every day...\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/3″]\n\n\n\t\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\tOur Mission & Values\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\tOur mission is to help our clients make distinctive, lasting, and...\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725878325{padding-top: 80px !important;padding-bottom: 50px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/12\/bg-main.svg?id=1098) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”shadow”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”Explore Industries GLB Serves” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_empty_space height=”40px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]Our industry professionals are able to deliver better ideas and solutions embedded with a deep understanding of each client\u2019s business and industry. We build lasting relationships with clients, focusing on understanding the client’s perspective, and their needs.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]The industry focus of our experts allows us to offer comprehensive solutions for clients seeking opportunities and to avoid threats emanating from the industrial factors. Our expertise & support empowers our clients to react quickly to dynamic industry conditions & capitalize on emerging trends that affect their business.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”]- <\/span><\/div>\n
Life Sciences and Healthcare<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Banking and Financial<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Retail and Distribution<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Media and Entertainment<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Travel and Hospitality<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Software and Technology<\/a><\/h5>\n<\/div><\/li><\/ul>[\/vc_column][\/vc_row][vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511493722531{padding-top: 150px !important;padding-bottom: 230px !important;background-image: url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg-h4-5.jpg?id=942) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore Our Services.” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs spacing=”” active_section=”2″ css=”.vc_custom_1513585718867{margin-top: -86px !important;}”][vc_tta_section title=”Digital Transformation Services” tab_id=”1511404881260-6bdbf5ed-7a33″][vc_row_inner content_placement=”middle” gap=”15″][vc_column_inner width=”1\/2″][vc_single_image image=”474″ img_size=”800×480″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
The winners of tomorrow’s digital age are transforming today. Learn how we are enabling transformation for our clients.<\/h3>\n
Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. GLB can help.<\/p>\n
We enable organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Customer Engagement Services” tab_id=”1511404881187-4ac2d406-d235″][vc_row_inner gap=”15″][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
Creating a better customer experience wherever and whenever.<\/h3>\n
From increasing customer acquisition rates to increasing sales, we focus on the total customer experience to ensure that it remains a competitive advantage for your company.[\/vc_column_text][vc_empty_space height=”10px”]
- <\/i><\/span><\/div>Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.<\/div><\/li>
- <\/i><\/span><\/div>Migrate from a voice-centric model to omnichannel and web-based systems. Re-channel agent knowledge and skills to address expansion and better service. Help everyone break away from constantly\u2014and sometimes slowly\u2014resolving the same problems for customer after customer.<\/div><\/li>
- <\/i><\/span><\/div>Make it fast and easy for customers to collaborate with live agents when needed\u2014and to escalate emergencies without delay.<\/div><\/li>
- <\/i><\/span><\/div>Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.<\/div><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”95″ img_size=”800×440″][vc_empty_space height=”30px”][vc_single_image image=”93″ img_size=”800×440″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Business Process Services” tab_id=”1511404971817-1cb339aa-8371″][vc_row_inner gap=”15″][vc_column_inner][vc_single_image image=”183″ img_size=”1280×400″][vc_empty_space height=”50px”]
- <\/i><\/span><\/div>\n
Process Maturity Assessment<\/h3>\n
We assess an organisation\u2019s processes to measure their maturity level in terms of process capability and performance. We then identify potential gaps that need to be resolved as well as \u201cQuick Wins\u201d.<\/div><\/li>
- <\/i><\/span><\/div>\n
Process Improvement and Governance<\/h3>\n
We redesign our customer’s processes to create value-based improvements. This is followed by quantifying the subsequent business value generated by these improvements and prioritising the implementation stages. Global.Co also helps to sustain improvements through the introduction of process governance in terms of the organisation’s guiding principles, reviews, and performance monitoring mechanisms.<\/div><\/li>
- <\/i><\/span><\/div>\n
Process and ICT Alignment<\/h3>\n
We review the organisation’s current processes and identify new processes that are better aligned with its business objectives. After this is established, we outline functional requirements for system implementation, recommend the most appropriate solution, and develop a comprehensive business transition plan.<\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][vc_empty_space height=”60px”][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511749979546{padding-top: 100px !important;padding-bottom: 50px !important;background: #273272 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg_about2.png?id=944) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”From Our Blog” font_container=”tag:h6|text_align:center|color:%238d8ea3″ use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fnews-blog%2F|||”][vc_empty_space height=”10px”][vc_custom_heading text=”How Big Box Retailers Can Create a World-Class Experience in Retail ” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fhow-big-box-retailers-can-create-a-world-class-experience-in-retail%2F|||”][vc_empty_space height=”30px”][vc_zigzag color=”custom” el_width=”10″ custom_color=”#c6d3e3″][vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725171407{padding-top: 80px !important;padding-bottom: 180px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/09\/bg-about_03.png?id=434) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore of Our Work” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fcase-studies%2F|||”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n
View Case Study to see how our technical expertise applies across markets and service lines.<\/span><\/p>\n[\/vc_column_text][vc_empty_space height=”50px”]\t\n\t
\n\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\tAutomotive & Manufacturing<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tA Homeland Security Agency<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tA Homeland Security Agency\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/3″]\n\n\n\t\t\t\t\n\t\t\t\t\tOur Mission & Values\t\t\t\t<\/a>\n\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\tOur mission is to help our clients make distinctive, lasting, and...\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725878325{padding-top: 80px !important;padding-bottom: 50px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/12\/bg-main.svg?id=1098) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”shadow”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”Explore Industries GLB Serves” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_empty_space height=”40px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]Our industry professionals are able to deliver better ideas and solutions embedded with a deep understanding of each client\u2019s business and industry. We build lasting relationships with clients, focusing on understanding the client’s perspective, and their needs.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]The industry focus of our experts allows us to offer comprehensive solutions for clients seeking opportunities and to avoid threats emanating from the industrial factors. Our expertise & support empowers our clients to react quickly to dynamic industry conditions & capitalize on emerging trends that affect their business.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”]- <\/span><\/div>\n
Life Sciences and Healthcare<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Banking and Financial<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Retail and Distribution<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Media and Entertainment<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Travel and Hospitality<\/a><\/h5>\n<\/div><\/li>
- <\/span><\/div>\n
Software and Technology<\/a><\/h5>\n<\/div><\/li><\/ul>[\/vc_column][\/vc_row][vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511493722531{padding-top: 150px !important;padding-bottom: 230px !important;background-image: url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg-h4-5.jpg?id=942) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore Our Services.” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs spacing=”” active_section=”2″ css=”.vc_custom_1513585718867{margin-top: -86px !important;}”][vc_tta_section title=”Digital Transformation Services” tab_id=”1511404881260-6bdbf5ed-7a33″][vc_row_inner content_placement=”middle” gap=”15″][vc_column_inner width=”1\/2″][vc_single_image image=”474″ img_size=”800×480″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
The winners of tomorrow’s digital age are transforming today. Learn how we are enabling transformation for our clients.<\/h3>\n
Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. GLB can help.<\/p>\n
We enable organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Customer Engagement Services” tab_id=”1511404881187-4ac2d406-d235″][vc_row_inner gap=”15″][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
Creating a better customer experience wherever and whenever.<\/h3>\n
From increasing customer acquisition rates to increasing sales, we focus on the total customer experience to ensure that it remains a competitive advantage for your company.[\/vc_column_text][vc_empty_space height=”10px”]
- <\/i><\/span><\/div>Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.<\/div><\/li>
- <\/i><\/span><\/div>Migrate from a voice-centric model to omnichannel and web-based systems. Re-channel agent knowledge and skills to address expansion and better service. Help everyone break away from constantly\u2014and sometimes slowly\u2014resolving the same problems for customer after customer.<\/div><\/li>
- <\/i><\/span><\/div>Make it fast and easy for customers to collaborate with live agents when needed\u2014and to escalate emergencies without delay.<\/div><\/li>
- <\/i><\/span><\/div>Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.<\/div><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”95″ img_size=”800×440″][vc_empty_space height=”30px”][vc_single_image image=”93″ img_size=”800×440″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Business Process Services” tab_id=”1511404971817-1cb339aa-8371″][vc_row_inner gap=”15″][vc_column_inner][vc_single_image image=”183″ img_size=”1280×400″][vc_empty_space height=”50px”]
- <\/i><\/span><\/div>\n
Process Maturity Assessment<\/h3>\n
We assess an organisation\u2019s processes to measure their maturity level in terms of process capability and performance. We then identify potential gaps that need to be resolved as well as \u201cQuick Wins\u201d.<\/div><\/li>
- <\/i><\/span><\/div>\n
Process Improvement and Governance<\/h3>\n
We redesign our customer’s processes to create value-based improvements. This is followed by quantifying the subsequent business value generated by these improvements and prioritising the implementation stages. Global.Co also helps to sustain improvements through the introduction of process governance in terms of the organisation’s guiding principles, reviews, and performance monitoring mechanisms.<\/div><\/li>
- <\/i><\/span><\/div>\n
Process and ICT Alignment<\/h3>\n
We review the organisation’s current processes and identify new processes that are better aligned with its business objectives. After this is established, we outline functional requirements for system implementation, recommend the most appropriate solution, and develop a comprehensive business transition plan.<\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][vc_empty_space height=”60px”][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511749979546{padding-top: 100px !important;padding-bottom: 50px !important;background: #273272 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg_about2.png?id=944) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”From Our Blog” font_container=”tag:h6|text_align:center|color:%238d8ea3″ use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fnews-blog%2F|||”][vc_empty_space height=”10px”][vc_custom_heading text=”How Big Box Retailers Can Create a World-Class Experience in Retail ” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fhow-big-box-retailers-can-create-a-world-class-experience-in-retail%2F|||”][vc_empty_space height=”30px”][vc_zigzag color=”custom” el_width=”10″ custom_color=”#c6d3e3″][vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725171407{padding-top: 80px !important;padding-bottom: 180px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/09\/bg-about_03.png?id=434) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore of Our Work” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fcase-studies%2F|||”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n
View Case Study to see how our technical expertise applies across markets and service lines.<\/span><\/p>\n[\/vc_column_text][vc_empty_space height=”50px”]\t\n\t
\n\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\tAutomotive & Manufacturing<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tA Homeland Security Agency<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tA Homeland Security Agency\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n[vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725878325{padding-top: 80px !important;padding-bottom: 50px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/12\/bg-main.svg?id=1098) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”shadow”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”Explore Industries GLB Serves” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_empty_space height=”40px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]Our industry professionals are able to deliver better ideas and solutions embedded with a deep understanding of each client\u2019s business and industry. We build lasting relationships with clients, focusing on understanding the client’s perspective, and their needs.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]The industry focus of our experts allows us to offer comprehensive solutions for clients seeking opportunities and to avoid threats emanating from the industrial factors. Our expertise & support empowers our clients to react quickly to dynamic industry conditions & capitalize on emerging trends that affect their business.<\/span>[\/vc_column_text][vc_empty_space height=”20px”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”20px”]- <\/span><\/div>\n
Life Sciences and Healthcare<\/a><\/h5>\n
<\/div><\/li>
<\/span><\/div>\nBanking and Financial<\/a><\/h5>\n
<\/div><\/li>
<\/span><\/div>\nRetail and Distribution<\/a><\/h5>\n
<\/div><\/li>
<\/span><\/div>\nMedia and Entertainment<\/a><\/h5>\n
<\/div><\/li>
<\/span><\/div>\nTravel and Hospitality<\/a><\/h5>\n
<\/div><\/li>
<\/span><\/div>\nSoftware and Technology<\/a><\/h5>\n
<\/div><\/li><\/ul>[\/vc_column][\/vc_row][vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511493722531{padding-top: 150px !important;padding-bottom: 230px !important;background-image: url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg-h4-5.jpg?id=942) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore Our Services.” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs spacing=”” active_section=”2″ css=”.vc_custom_1513585718867{margin-top: -86px !important;}”][vc_tta_section title=”Digital Transformation Services” tab_id=”1511404881260-6bdbf5ed-7a33″][vc_row_inner content_placement=”middle” gap=”15″][vc_column_inner width=”1\/2″][vc_single_image image=”474″ img_size=”800×480″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
The winners of tomorrow’s digital age are transforming today. Learn how we are enabling transformation for our clients.<\/h3>\n
Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. GLB can help.<\/p>\n
We enable organizations to create engaging and consistent digital experiences across every touchpoint, providing new opportunities for growth.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Customer Engagement Services” tab_id=”1511404881187-4ac2d406-d235″][vc_row_inner gap=”15″][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
Creating a better customer experience wherever and whenever.<\/h3>\n
From increasing customer acquisition rates to increasing sales, we focus on the total customer experience to ensure that it remains a competitive advantage for your company.[\/vc_column_text][vc_empty_space height=”10px”]
- <\/i><\/span><\/div>Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.<\/div><\/li><\/i><\/span><\/div>Migrate from a voice-centric model to omnichannel and web-based systems. Re-channel agent knowledge and skills to address expansion and better service. Help everyone break away from constantly\u2014and sometimes slowly\u2014resolving the same problems for customer after customer.<\/div><\/li><\/i><\/span><\/div>Make it fast and easy for customers to collaborate with live agents when needed\u2014and to escalate emergencies without delay.<\/div><\/li><\/i><\/span><\/div>Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.<\/div><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”95″ img_size=”800×440″][vc_empty_space height=”30px”][vc_single_image image=”93″ img_size=”800×440″][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Business Process Services” tab_id=”1511404971817-1cb339aa-8371″][vc_row_inner gap=”15″][vc_column_inner][vc_single_image image=”183″ img_size=”1280×400″][vc_empty_space height=”50px”]
- <\/i><\/span><\/div>\n
Process Maturity Assessment<\/h3>\n
We assess an organisation\u2019s processes to measure their maturity level in terms of process capability and performance. We then identify potential gaps that need to be resolved as well as \u201cQuick Wins\u201d.<\/div><\/li>
<\/i><\/span><\/div>\nProcess Improvement and Governance<\/h3>\n
We redesign our customer’s processes to create value-based improvements. This is followed by quantifying the subsequent business value generated by these improvements and prioritising the implementation stages. Global.Co also helps to sustain improvements through the introduction of process governance in terms of the organisation’s guiding principles, reviews, and performance monitoring mechanisms.<\/div><\/li>
<\/i><\/span><\/div>\nProcess and ICT Alignment<\/h3>\n
We review the organisation’s current processes and identify new processes that are better aligned with its business objectives. After this is established, we outline functional requirements for system implementation, recommend the most appropriate solution, and develop a comprehensive business transition plan.<\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][vc_empty_space height=”60px”][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row” css=”.vc_custom_1511749979546{padding-top: 100px !important;padding-bottom: 50px !important;background: #273272 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/11\/bg_about2.png?id=944) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_custom_heading text=”From Our Blog” font_container=”tag:h6|text_align:center|color:%238d8ea3″ use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fnews-blog%2F|||”][vc_empty_space height=”10px”][vc_custom_heading text=”How Big Box Retailers Can Create a World-Class Experience in Retail ” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fhow-big-box-retailers-can-create-a-world-class-experience-in-retail%2F|||”][vc_empty_space height=”30px”][vc_zigzag color=”custom” el_width=”10″ custom_color=”#c6d3e3″][vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1512725171407{padding-top: 80px !important;padding-bottom: 180px !important;background: #020620 url(http:\/\/www.bianchifinance-societarl.com\/wp-content\/uploads\/\/2017\/09\/bg-about_03.png?id=434) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”Explore of Our Work” font_container=”tag:h3|font_size:48px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fdemo.linethemes.com%2Fglobal%2Fcase-studies%2F|||”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n
View Case Study to see how our technical expertise applies across markets and service lines.<\/span><\/p>\n
[\/vc_column_text][vc_empty_space height=”50px”]\t\n\t
\n\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tMobility For a Global Energy Giant\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\tAutomotive & Manufacturing<\/a>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t<\/span><\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tA Homeland Security Agency<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\tA Homeland Security Agency\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t[vc_row][vc_column][vc_column_text]Following an extended period of consulting to AIFS, working closely with the inter\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t